Question 1

What kind of encryption do you use?

Accepted Answer

We use AES, SHA-2 & 2048-bit encryption to secure your information. Secure Hash Algorithm 2 is a set of cryptographic hash functions designed by the United States National Security Agency (NSA). The AES encryption is a symmetric block cipher, which means that it protects data against breach and theft by securing it. It would take a classical computer around 300 trillion years to break an 2048 bit encryption key. At the present moment, there isn’t a single known method that would allow someone to attack and decrypt data encrypted by AES.

Question 2

Why do you have specific criteria for passwords?

Accepted Answer

One of the most common ways that hackers break into computers is by guessing passwords. Simple and commonly used passwords enable intruders to easily gain access and control of a computing device.

The key aspects of a strong password are length (the longer the better);a mix of letters (upper and lower case), numbers, and symbols,no ties to your personal information, and no dictionary words.

Question 3

Do you use SSL certificates to secure your websites?

Accepted Answer

Yes, SSL certificates provide the strongest protection for online businesses,
including standards and regulations such as PCI-DSS, HIPAA, HITECH, GDPR and more.

Question 4

How secure is the data?

Accepted Answer

Our data is hosted and secured using Rackspace technology.
For more information go to: https://www.rackspace.com/security.

Question 5

Does Pinventory automatically back up my data?

Accepted Answer

Yes!  By being on our server, daily backups are automatically performed at 3am.

Question 6

Is my personal information secure?

Accepted Answer

The security of your information is a top priority for us.  Rest assured, your data is secure.   We encrypt your data at rest and in transit.  Your PII (Personally Identifiable Information) is encrypted.   Credit card information is secured through Stripe, so we never can access your credit card directly.   Regular backups

Question 7

Can I export data from Pinventory?

Accepted Answer

Yes! Pinventory's report writer has an export functionality that allows you to export any of your data from any report within the program, into a variety of formats: PDF, Rich Text, Excel

Question 8

What kind of encryption do you use?

Accepted Answer

We use strong SHA-2 & 2048-bit encryption.

Question 9

What is SHA-2?

Accepted Answer

Secure Hash Algorithm 2 is a set of cryptographic hash functions
designed by the United States National Security Agency (NSA).

Question 10

How long does it take to crack 2048 bit encryption?

Accepted Answer

It would take a classical computer around 300 trillion years to break an 2048 bit encryption key.

Question 11

How do you secure your website?

Accepted Answer

We use  SSL certificates -- they provide the strongest protection for online businesses,
including standards and regulations such as PCI-DSS, HIPAA, HITECH, GDPR and more.

Question 12

What products does Pinventory offer and how much do they cost?

Accepted Answer

Pinventory currently has its flagship product, Pinventory® Home Inventory.  It costs $6.95/month and includes 2 Users, 1 Member Profile and 1 Home Inventory.   Additional Member Profiles will be available soon, at $2/Member Profile/month Additional Users are available at $1/User/month Additional Home Inventories are available at $5/Home Inventory/Month  Pinventory continues to grow its offering by incorporating user requested enhancements such as collection sets such as wine, rare books and vinyl records, asset allocation functionality, moving/storage with labels and an automatic API with MaxSold .

Question 13

Can I try out Pinventory before paying for it?

Accepted Answer

Absolutely!  Upon creating an account, you will receive a 15-day free trial.  You will not be charged until the end of the trial period, and you are welcome to cancel any time -- you will have access to Pinventory until the end of your trial period, regardless of when you cancel.

Question 14

Does Pinventory have an App for my phone?

Accepted Answer

There's a companion app for Pinventory Home Inventory that streamlines the process of taking a photo and basic information and sending both of them to the online Pinventory platform.  The app doesn't work until you set up an online account.  Access to the app is the same username/password you created for your online account.   Pinventory's web-based platform is optimized for laptops and desktops, but works very well on tablets.  Your information is completely accessible on a phone, but the layout will look compressed compared to other devices.

Question 15

What's the difference between your app and the web-based platform?

Accepted Answer

Our app, available in the Apple and Google Play stores, is for taking photos and entering basic information -- it then saves both the photo and its information instantly to the web-based platform, which is where you manage and edit your information, add documents and print out reports.   You need to have an online account created before the app will work.  Access to the app is the same username/password you created for your online account.

Question 16

If Pinventory is a web-based platform, can I use it on my mobile device?"

Accepted Answer

In short, yes!   Go to pinventory.net using the browser of your choice on your phone, tablet, laptop, or desktop (or go to pinventory.com and select "Log In").  You can then manage and edit your information.  So no matter what device you're using, you can access your information.   Pinventory is optimized for laptops and desktops, but works very well on tablets.  Your information is completely accessible on a phone, but the layout will look compressed compared to other devices.   When adding photos, the easiest way is to use our app, available on the Apple and Google Play stores -- the photos and basic information entered will save instantly to the web-based platform, for further management.

Question 17

How can I get support for Pinventory?

Accepted Answer

Most important to know, our support is not outsourced.  It is performed right here, in the U.S. of A!

We have several ways Pinventory Users can access support.    First, every screen in the program has access to our Chat button.  Simply click on the button, at the bottom left of every screen and, if a Customer Support Rep is available, you'll see the blue "Live Chat" bar appear.  If the Rep is not available, click on the Contact button and you can either leave a message or use the chat box to search for help articles. We have an online Help Center that Users can utilize for help.  Click on the gear icon at the top right of the screen and click on Get Help.  It will take you to our Help Center. Users can call us at (844-935-3777) or Email us directly at support@pinventory.com  Lastly, Users can always get training from us (we do have formal training classes), consulting or avail themselves of our Home Inventory Academy service, where we'll help step them through some of or even perform the entire process.  Whatever you feel is the best way to support you, we're here, ready to help!

Question 18

What is the cost of support?

Accepted Answer

For general support we do not charge clients.

For personalized support, depending on the method (training, consulting, Home Inventory Service Offering), costs vary.  Call us and we'll be happy to discuss that and anything else about which you have questions.

Question 19

Can I scan and attach copies of documents?

Accepted Answer

Yes! That’s one of the most popular ways to use Pinventory® . Now you can have one location for digital copies of everything from your birth certificate to your Social Security card. Pinventory lets you scan or attach important documents – birth certificate, credit cards, marriage certificate, Social Security card to your Critical Documents module – so you have copies instantly available for when you need them.  You can also scan and attach documents to your inventory records.  Valuations, restorations, receipts... any kind of document you'd like!

Question 20

What type of documents can I attach?

Accepted Answer

Pinventory allows for scanned documents (PDFs), pictures (JPG and PNG), audio files, and Excel, Word and PowerPoint files. We do recommend that you only attach lower resolution attachments, since our database allows a maximum size of 4MB.

Question 21

Can I export data from Pinventory?

Accepted Answer

Yes! Pinventory's report writer has an export functionality that allows you to export any of your data from any report within the program, into a variety of formats: PDF, Rich Text, Excel and even Word.

Question 22

How much data can I store?

Accepted Answer

There is currently no limit to the amount of data you can store on Pinventory.  There is a 10MB size limit to each photo and a 4MB size limit to each file uploaded.

Question 23

How can I access my Pinventory information in an emergency or when a natural disaster occurs?

Accepted Answer

The beauty of our product is that it is securely accessible from anywhere, anytime you need it.  You just log into your account via a browser and access your information.  You can create reports of the information you need to export and either save them as files or print them.

Question 24

Does Pinventory automatically back up my data?

Accepted Answer

Yes!  By being on our server, daily backups are automatically performed at 3am.

Question 25

What's a home inventory, and why do I need one?"

Accepted Answer

A home inventory is a record of the items in your home, with photos, allowing you to prove the items you have and their value.  Scans/files of receipts are added in order to prove purchase and value. A thorough home inventory also includes photos of the rooms in your home and the condition they're in.   If you're a homeowner or renter and experience damage or theft, you will only receive money from insurance claims if you can document what you had and its value.  If you're a business owner, this also applies, so having photos of the appliances and equipment, with purchase documentation, is essential.

Question 26

I'm overwhelmed and don't know where to start.  What can I do?

Accepted Answer

There are a variety of ways we can help you:   When you first log into our platform, we have a video that shows you how to use our software to set up your home inventory.    You can visit our Help Center, which, besides having the video as a reference, also gives you a step-by-step document on how to create your Home Inventory.    We offer a course at Home Inventory Academy (www.homeinventoryacademy.com) that shows you - step-by-step -, how to create your home inventory in bite sized chunks.  With the course, you get to be part of Pinventory's private Facebook Group and you get to attend a Live Q&A once/week for an hour, where we'll answer any questions you have.   If all of those still seem too overwhelming, we have a list of Pinventory Pros - people that have learned how to create home inventories for others using Pinventory, offering a service to get your home inventory done for you.  You can then have them update the home inventory periodically or you can do it yourself, using Pinventory!   You can even start by trying it yourself and, if you find you don't want to do it all, you can switch to another way.   Finally, if you're totally overwhelmed or confused, pick up the phone and call us!  We're always available to brainstorm... :-)

Question 27

Who is your target market?

Accepted Answer

Everyone, actually!   Individuals, because they're the ultimate End User of our product. Small Businesses, because their clients need our product to to create an inventory of their important information Large businesses, because they have HR departments and Pinventory can be used as an affinity product for employees.  It's a great work/life balance tool. Not-For-Profits, because they can use our product as a fundraiser.

Question 28

How long have you been in business?

Accepted Answer

Pinventory® is the web-based rewritten version of CBData® software, a PC-based system for extensively managing personal and business information.  Our firm officially was formed in the Spring of 2009.  We first released CBData® , the personal version, in December, 2009. We released CBData® Pro, the small business version, in June of 2012.

Question 29

What happens if you go out of business?

Accepted Answer

We have no intention of going out of business (we've been around for over 12 years!), but we also know that this is a question that clients have in the back of their minds, so we are happy to give you answers that we hope will allay any concerns you may have.   We have ensured that the software is written in a platform that is world renowned, the Microsoft .NET platform.   We have also ensured that all your data can be exported to Excel via our Export Utility. We also have a succession plan, should anything happen to the founder, Carol R. Kaufman. Please note that this is Carol's second sofware firm, founded in 2009.  Her first one, Organizer Systems, Inc., was a 20-year firm in the hedge fund industry that was eventually acquired by SunGard, in 2002.  The software she created, InvesTier, is still used internationally!

Question 30

What is the Technology Platform of Pinventory?

Accepted Answer

Pinventory is built on the Microsoft MVC/EF .NET platform with a SQL server database.  Our server is stored at Rackspace.     For more information, please feel free to contact us!

Question 31

Do you have an Affiliate Program?

Accepted Answer

Yes, we do!  We welcome the opportunity to work with a variety of partners in a variety of ways.    We offer a traditional Affiliate Program where an Affiliate can put a link, embedded in a logo, on their website.  If someone clicks through to our website, the Affiliate will earn $2 for each subscription purchased.   For referrals to both Home Inventory Academy and Pinventory Personalized, we offer a 5% commission. We offer a Value-Add program for professionals, such as accountants, financial planners, family offices, professional organizers, health care and human resources professionals and others who would like to offer the creation of a home inventory as a value-added service to their clients.   Please contact us to discuss either of the above, including private labeling and bulk discounts.

Question 32

Do you train people to offer Home Inventory Services?

Accepted Answer

Yes, we offer our Home Inventory Academy, which is an online, on-demand 7 module course that teaches professionals how to create a home inventory for their clients.  It includes not only teaching them - step-by-step - but also helps them assess their current business, explaining the eight key areas of any business, and helps create a business plan and marketing plan for the offering.  More information can be found at www.homeinventoryacademy.com. The Home Inventory Academy course is given via zoom and is not expensive for what it offers.  The course costs $999 and generally, revenue from one client recovers the entire cost of the course - and then some! Once someone has taken the Home Inventory Academy course and has fulfilled the Certification requirements of insurance, experience, referrals and proof of having a bonafide company, they are able to become Pinventory Pros. At that point, we promote and refer business to these designated, trained professionals.

Know what you have. Create your home inventory.

Gifts!

Menu

Sign Up &

Start FREE Trial

Menu

Log In

Terms

Privacy

Pricing

Pinventory Personalized

Gift Cards

FAQ & Security

About Us